Portfolio Customer Success Manager
August 20
🏢 In-office - London
Description
• CSM team works with Enterprise-licensed customers to enhance collaboration and innovation • Help develop repeatable playbooks to drive business value across customers • Advocate for customer voice internally and facilitate workshops
Requirements
• Proven experience of at least 3 years in customer facing roles working with a large book of customer across various lifecycle stages, in a SaaS environment • Have used data driven triggers to create repeatable playbooks for your customers • Experience being a relationship and business builder with a proven track record of doing this with external and internal parties • A love for experimenting and trying new ideas without fear of iterating and failing • Experience and confidence in interacting with a variety of customers at different stages in their journey • You can prioritize your workload and ask for help when needed • You are motivated by working with customers to ensure they achieve their goals • You’re a creative self-starter who understands customers, their use cases, and how to be a trusted partner • You’re confident presenting new ideas and challenging the status quo • Second European language spoken (preferably French or Spanish)
Benefits
• Competitive equity package • Health insurance for you and your family • Corporate pension plan • Lunch, snacks and drinks provided in the office • Wellbeing benefit and WFH equipment allowance • Annual learning and development allowance to grow your skills and career • Opportunity to work for a globally diverse team
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