Intruder
Secure your attack surface with continuous vulnerability scanning, network monitoring, and proactive threat response.
Information Security • Vulnerability Scanning • Cyber Security • Penetration Testing • Vulnerability Scanner
51 - 200
Customer Success Manager
August 14
🏢 In-office - London
Intruder
Secure your attack surface with continuous vulnerability scanning, network monitoring, and proactive threat response.
Information Security • Vulnerability Scanning • Cyber Security • Penetration Testing • Vulnerability Scanner
51 - 200
Description
• As a Customer Success Manager on our team, you will be part of a team responsible for maintaining the excellent customer experience we're known for (as seen in our G2 reviews). • Owning the post-sales relationship, you will ensure customers receive exceptional value from the Intruder service by understanding their needs and supporting them on their journey. • You will be comprehensively managing the customer relationship. As part of this, you will be establishing and maintaining regular customer engagement in the form of customer onboarding, quarterly business reviews, webinars, and other customer centric projects. • Customer success is one of the keys behind Intruder's rapid growth and we need you to proactively blend project management and customer focus to maximise net revenue retention (reducing churn and finding growth opportunities). • You will become a trusted advisor to your customers, strategically positioning our solution, driving product adoption, building strong business relationships with senior stakeholders and proactively monitoring health.
Requirements
• Experience working in a Customer Success or Post-Sales/Pre-Sales role within a fast-moving startup environment • Experience working within cyber security or technology (SaaS experience preferred) • Track record of improving customer retention and developing cross/upsell opportunities • Strong customer-facing skills including communication skills, rapport building and presentation skills • High attention to detail with good organisation skills and the ability to prioritise effectively • Ability to troubleshoot and solve customer issues independently • Experience working with a global customer base • You've used a range of different Customer Success and or Sales tools/technology
Benefits
• Salary of £45,000 - £50,000 💷 + Commission • Share options so you benefit from our success 🚀 • 28 days paid holiday plus bank holidays, and an additional 5 unpaid 🏖️ • Flexible hybrid/remote working - we have an office in Shoreditch that the team usually works from on Tuesdays and Thursdays. Dogs welcome 🐶 • Private healthcare through Vitality 🏥 • Access to the Workplace Nursery Scheme to help parents save on nursery costs • Regular (optional) socials. In the past year we've lost at Hijingo Bingo, been awestruck at Cabaret and sampled the best grub East London has to offer 🎉 • A company-wide offsite in Croatia in October! 🏝️
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