Tripadvisor
Tripadvisor, the world's largest travel guidance platform*, helps hundreds of millions of people each month** become better travelers, from planning to booking to taking a trip$1. .$1
Travel
1001 - 5000
Success Manager
August 1
🏢 In-office - London
Tripadvisor
Tripadvisor, the world's largest travel guidance platform*, helps hundreds of millions of people each month** become better travelers, from planning to booking to taking a trip$1. .$1
Travel
1001 - 5000
Description
• Serve as the primary point of contact for an assigned portfolio of Tripadvisor’s key enterprise clients. • Lead and manage day-to-day partner interactions, focusing on Meta, Sponsored Placements, and Business Advantage initiatives. • Foster long-term client relationships, seeking mutually beneficial solutions to meet team and department goals. • Oversee the partnership lifecycle from pre-sales to success, including commercial negotiations, integration processes, and live campaign management. • Develop and implement a comprehensive account management program for assigned clients, aligning Tripadvisor products with client objectives to achieve agreed KPIs and OKRs/MBOs. • Facilitate the transition from Sales to Partner Success, ensuring smooth launch, integration, and optimization of campaign performance. • Collaborate with internal stakeholders (Operations, Hotels Org teams, Partner Analytics) to ensure seamless campaign execution and client satisfaction. • Proactively identify opportunities for process improvement and automation to enhance efficiency and scalability in partner service delivery. • Guide the development and implementation of Partner Success strategies to achieve KPIs and drive growth. • Lead projects aimed at enhancing the competitiveness and health of the Meta and Sponsored Placement auction, including property mapping and partner rate improvement. • Partner with the Partner Analytical Manager to develop and execute growth strategies, track performance, and identify areas of risk and opportunity. • Work with various management levels within partner and internal teams to identify and pursue win-win solutions and opportunities.
Requirements
• Minimum of 5 years of experience in B2B account management, client relationship management, or a related role. • Deep understanding and experience with Meta Search and the Meta Search ecosystem. • Strong sense of ownership and comfort with ambiguity, capable of working independently in a fast-paced, evolving environment. • Excellent communication and interpersonal skills, with the ability to influence stakeholders and collaborate globally. • Advanced problem-solving and analytical abilities, proficient in Excel and Salesforce. • Results-oriented, organized, flexible and adaptable to change and new information. • Willingness to travel. • French-speaking preferred.
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