Customer Success Manager

August 21

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Imandra

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Imandra is the world leader in cloud-scale automated reasoning.

Formal verification • Software safety and correctness • Trading systems • Financial infrastructure • Automated reasoning

11 - 50

💰 $5M Seed Round on 2021-09

Description

• Develop a technical understanding of Automated Reasoning and our products • As a customer-facing product delivery expert, you will build a strong, collaborative relationship with our clients and partners. We believe that first impressions count and the initial “wow” factor will deepen the relationship and pave the way for organic growth • Take the lead role in the customer deployment of our products, ensuring timely project delivery and completion • Centrally coordinate and prioritise product delivery by working with internal stakeholders, partners and clients • Define clear deliverables, roles and responsibilities for team members and ensure that those deliverables are understood • Run end-to-end project management for large-scale deliveries. This includes pre-sales planning and budgeting • Provide comprehensive project documentation with detailed records of the project's progress • Identifying improvement opportunities both for Imandra and our clients

Requirements

• 5+ years experience • Technical background with a working knowledge and experience of software development, deployment and working closely with customers and our partners. Previous coding experience is a big plus, given the nature of our products • Expertise in financial markets technology, particularly trading platforms and protocols including FIX as a minimum • Excellent verbal and written communication skills • Strong strategic planning, project management, and execution skills • The ability to problem-solve and overcome soft and hard challenges • STEM degree from a reputable institution

Benefits

• Private Healthcare and Dental Plan • Pension Plan • Stock Option Plan