Customer Success Operations Manager
August 20
🏢 In-office - London
Description
•Miro is looking for an experienced Customer Success Strategy & Operations professional to join our team as a CS Strategy & Ops Manager. •You will be responsible for leading and managing high priority CS-focused Strategic Projects end-to-end. •Serve as an Operational partner to CS leadership in defining objectives and strategy, implementing processes that scale, and measuring their impact.
Requirements
•5+ yrs work experience, with 2+ in a CS Ops role (preferably in B2B SaaS) •Previous experience as a Customer Success Manager a plus •Sales/CSM Tool administration and/or reporting experience - Gainsight a must, SFDC a plus •Strong analytical skills and an interest in working with data to support decisions and processes - Excel / Google Sheets a must; SQL and/or Looker/Tableau a plus •Experience or strong interest in managing Territory planning for a CS org a plus •Project management experience leading large cross-functional projects end-to-end •Ability to partner with leaders in Customer Success and Revenue Operations, serving in an advisory role and supporting strategic decision-making •Ability to work independently and drive projects from start to finish in a fast paced environment •Professional writing and communication skills for both customer and executive audiences
Benefits
•Competitive equity package •Health insurance for you and your family •Corporate pension plan •Lunch, snacks and drinks provided in the office •Wellbeing benefit and WFH equipment allowance •Annual learning and development allowance to grow your skills and career •Opportunity to work for a globally diverse team
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