Customer Success Manager

August 30

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Sift

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We’re the leader in Digital Trust & Safety, empowering companies of all sizes to unlock revenue without risk.

Machine Learning • Software as a Service (SaaS) • Fraud Detection • Predictive Analytics • Big Data

201 - 500

Description

• Understand the customer’s business: Identify and address business and technical challenges, owning the entire process. This includes the relationship, project management & communication of issues and solutions. • Demonstrate the value Sift is providing: Through strategic business reviews and consultative conversations, able to show that Sift is providing value to our customers. • Be a Sift product expert: Build and maintain a deep understanding of Sift’s product offerings. • Be a customer advocate: As the owner of your book of business, you are the champion and represent customers internally.

Requirements

• 3+ years experience in a Customer Success Manager role or similar role (e.g. Customer Success Management, Account Management, Customer Support). • Experience in the fraud/payments ecosystem is a plus. • Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews (e.g. QBRs). • A track record of showing value through data-driven metrics and KPIs. • Outstanding customer-facing communication skills, including the ability to communicate and build relationships with all levels and audiences -- from fraud analysts to the C-suite; technical and non-technical. • Strong business acumen and experience influencing change at all levels of a customer organization. • A strong work ethic​ and commitment to excellence; being creative, ​collaborative, goal-oriented, ​thoughtful, and resourceful​. • A bias for action; demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision. • Ability to work effectively in teams of technical and non-technical individuals across multiple concurrent projects. • Experience working with SaaS-based products, comfortable speaking about complex/technical concepts, and have worked with products that utilize APIs.

Benefits

• Lifestyle Wallet: 140 GBP per month which can be used for a lot of different categories of things (e.g. Fitness and Health, Family Support, Petcare, Food and Nutrition, Commuter and Transportation, Financial Wellness, Work from Home, Connectivity and more!) • Learning & Development Wallet: 1,000 GBP per year. • Pension plan through NEST with a 3% employer match contribution.