Senior Product Manager

July 31

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loveholidays

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The smart way to get away ☀️

Holidays • Hotels • Travel • Flights • Package Holidays

201 - 500

Description

• Lead your product trio and team to discover and create innovative solutions to deliver our strategy. • Working closely with your stakeholders - customer operations and strategy teams, the AI group and data analysts. • You'll be given the autonomy to drive the what and the how within the scope defined. • Explore all the data points: Sit with agents to understand their challenges. • Collaborate with Customer Strategy to design the vision for this area and then devise the strategy and roadmap to get us there. • Work with stakeholders and the broader Managing team to prioritise the highest impact work.

Requirements

• Experience working closely with non-technical stakeholders to take operational problems and translate them for your team. • Data proficiency is important, but married to an eye for UX. • Deep empathy for your customers: getting yourself in the mindset of people buying holidays. • A strong interest in building exceptional internal products, or specifically contact centres that can help our business to scale massively. • Experience in CX/CRM/other SaaS platforms is highly valued (we currently use Kustomer). • Experience with AI automation, chat (and chatbot) implementation, telephony platforms and ticketing systems will help when you get started.

Benefits

• Company pension contributions at 5% • Individualised training budget for you to learn on the job and level yourself up. • Discounted holidays for you, your family and friends. • 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. • Ability to buy and sell annual leave. • Salary sacrifice for childcare. • Wellhub membership. • Cycle to work scheme, season ticket loan and eye care vouchers.