Senior Product Manager

July 27

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Marshmallow

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A techie insurance company. Not a sweet shop.

Insurance • Technology • Fintech • financial services • Insuretech

201 - 500

Description

• Reporting to the Group Product Manager, Retention, you’ll be responsible for in-policy net revenue (money we make, and money we lose). You’ll build and execute on a strategy to improve performance in this area, agree goals twice-yearly, and report regularly to the Retention Tribe on progress. • You will build a deep understanding of customer needs, understanding what they need from their Marshmallow insurance in general, and what the root causes of someone seeking to cancel their policy are. • You will work with the pricing team to ensure we’re pricing mid-policy changes effectively and efficiently. • You will work with pricing and operations to ensure that where someone is seeking to leave, we have a suite of effective tools to solve their problems. • You will own the roadmap for the Policies team, using your understanding of customer needs, strategic business priorities and technical complexity to ensure we’re prioritising correctly.

Requirements

• An experienced product manager - you have at least 3 years of direct product management experience, with a track record of high impact. You have experience of coaching or managing product managers. • In the detail - You are detail oriented and know all the KPIs in your current product like the back of your hand. You use that depth of knowledge to inform your strategy. • Quantitatively minded - You have a natural talent for numbers. Models and spreadsheets excite you rather than scare you. You’re very comfortable working with SQL or BI tools like Looker, Tableau, etc.. You probably did a quantitative degree or have a background in computer science or data in some way. • Customer obsessed - You are passionate about designing and building delightful user experiences that get the job done. You are experienced in identifying behavioural insights from qualitative research. You have the ability to balance business and customer needs. • Outcome oriented - You ruthlessly prioritise against objectives, articulate the desired outcome and work collaboratively to create a path to achieve it • Entrepreneurial - You are self-motivated and proactive. You have a high tolerance for ambiguity, ability to perform under pressure to meet deadlines and willingness to take risks • A true collaborator - While we know you will have excellent ideas to put forward, we value a collaborative approach to reach our goals and as such you should be willing and driven to get your team's input, tailoring your communication to technical and / or non-technical audiences. You are an excellent written communicator.

Benefits

• Flexible working - Spend 3 days a week with your team in our new collaborative London office, and own your own working hours. • Competitive bonus scheme - designed to reward and recognise high performance 🌟 • Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰 • Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚 • Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓 • Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥 • Medical cash plan - To help you with the costs of dental, optical and physio (plus more!) • Tech scheme - Get the latest tech for less 🖥 • Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!