Customer Service Representative
August 31
🏢 In-office - Birmingham
Description
• The Customer Service Representative will be the first point of contact for our customers. • Handle Tier 1 support requests, onboarding new clients, and providing ongoing training. • Requires deep understanding of our product across platforms and effective customer communication. • Serve as primary contact for all Tier 1 support inquiries related to our product. • Manage the onboarding process for new customers and conduct refresher training. • Develop strategies for retaining customers and engage with customers to identify upgrade opportunities. • Demonstrate comfort and expertise with product across various platforms. • Utilize tools such as Zoom, Calendly, and HubSpot for customer interactions.
Requirements
• Proven experience in a customer service role, preferably in a startup or tech environment. • Strong organizational skills and self-motivation to work independently in a fast-paced setting. • Excellent communication skills, with the ability to articulate complex technical concepts to a non-technical audience. • Experience with Zoom, Calendly, and HubSpot. • Proficiency with various operating systems and platforms, including Android, iPhone, Mac, Windows, Bluetooth, and SSO. • Demonstrated ability to meet sales targets or performance goals related to customer upgrades and retention. • A positive, customer-first attitude with a passion for solving problems and helping others.
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