Fresh Form Draft
Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture.
11 - 50
Customer Service Agent
August 15
🏢 In-office - Birmingham
Fresh Form Draft
Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture.
11 - 50
Description
• We are looking for an enthusiastic, entry-level Customer Service Agent to join our team. • As a Customer Service Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.
Requirements
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Provide accurate information about products and services. • Resolve customer issues by clarifying complaints, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Process orders, forms, applications, and requests. • Keep records of customer interactions, transactions, comments, and complaints. • Collaborate with the team to improve customer experience.
Benefits
• Competitive salary commensurate with experience. • Comprehensive benefits package including health insurance, dental, and vision coverage. • Paid time off, including vacation and holidays. • Opportunities for professional development and career growth within the company. • Vibrant work environment in Miami, offering cultural diversity and exciting lifestyle opportunities.
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