Fresh Form Draft
Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture.
11 - 50
Customer Service Representative
August 29
🏢 In-office - Birmingham
Fresh Form Draft
Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture.
11 - 50
Description
•Serve as the first point of contact for customers, addressing inquiries and resolving issues. •Proactive problem solver with excellent communication skills, maintaining a positive attitude.
Requirements
•Respond to customer inquiries via phone, email, chat, and social media in a timely and courteous manner. •Address and resolve customer complaints and issues by identifying problems and determining the best solutions. •Maintain an in-depth understanding of company products/services to provide accurate information to customers. •Assist customers with order placement, order status, and other related inquiries. •Gather customer feedback and provide insights to improve products, services, and customer experiences. •Work closely with other departments to resolve complex issues and provide excellent customer service. •Ensure compliance with company policies and procedures while interacting with customers.
Benefits
•Competitive salary commensurate with experience. •Comprehensive health, dental, and vision insurance. •Retirement savings plan with company match. •Paid time off (PTO) and company holidays. •Employee wellness programs. •Professional development and training opportunities. •Flexible working hours.
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