KidZania London
***KidZania London is CLOSED until further notice.***
Children's Educational Entertainment Company
51 - 200
Duty Operations Manager
June 3
🏢 In-office - London
KidZania London
***KidZania London is CLOSED until further notice.***
Children's Educational Entertainment Company
51 - 200
Description
• Manage the operation of all the KidZania Establishments on a daily basis in compliance with image standards and establishment functionality • Oversee establishment’s maintenance in terms of 100% functionality, theming, elimination of risks for children, raw materials, etc. • Manage any complaints in the Establishments in line with the complaints procedure • Manage and lead training of all Attraction Assistant Managers and Coordinators and oversee the training for all employees for ongoing personnel development • Partner with Attraction Assistant Managers to arrange coordinator rotas daily with a plan against visitor expectations and staffing budget • Responsible for budgets within specific areas of responsibility • Work closely with internal stakeholders in relation to purchase and ordering of supplies and resources within the establishments
Requirements
• Previous experience in a similar managerial role • Proven experience in leading, coaching and developing teams • Organised, pro-active and able to delivery to tight deadline • Able to communicate and work with different departments/colleagues well • Able to work effectively in a busy and fast-paced environment • Passionate about customer service and delivery of experience • Proven and experienced administrator with high attention to detail • Experienced in rostering or resource planning in line with financial budgets • Aware of payroll processes and a good understanding of holiday accrual • Highly organised and efficient • Proficient with Microsoft Office Packages, especially Excel • Ideally from a visitor attraction, retail or leisure, and hospitality business • Managed a team of 50 + employees
Benefits
• 25 days annual leave • Employee Assistance Programme • Training and Career Development opportunities • Company Pension Scheme • Westfield Discounts • Free and Discounted KidZania Tickets • 25% Discount in our retail shop and KidZania Birthday Parties • 50% Discount in our internal food and beverage outlets • 20% Discount at Hilton Kensington stays • More such as discounts to Red Letter Days, Buy a Gift
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