Customer Operations Associate, UK

May 31

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Embedded insurance for the largest and fastest-growing brands in Australia, New Zealand and the UK.

insurance • software • financial services • artificial intelligence

51 - 200

Description

• As a Customer Operations Associate, you’ll be at the forefront of delivering excellent experiences for customers, reporting  directly to our Chief Commercial & Insurance Officer in the UK. • Your role will be varied and may change over time as you (and we!) grow, but initially you’ll be involved in things like: leading our small UK Customer Support team and helping to develop and scale the team as we grow; being the go-to person for handling challenging or complex customer support cases; getting hand-on on the tools to optimise how we’re using processes and technology in customer operations to drive better and faster outcomes for customers; and championing our company value of  ‘No Excuses’, working closely with other teams around the business to make sure that we’re continuously driving improvements for customers. • At Open, we firmly believe your career is what you make it and we are big supporters of helping people to grow into new roles as we grow. Across our global team, other Customer Operations Associates have grown into leadership roles in our Customer Operations teams, while others have flexed their skills in new teams like Digital Product & Platform. Let’s see where this role takes you!

Requirements

• Passion for delivering the best experiences for customers: You care deeply about delivering the best experiences for customers, and blending the best of technology and great people to deliver it. • Curiosity and drive: You’re excited to learn new things and challenge yourself. You love thinking about how things can be better, and are ready to roll your sleeves up to make things happen. • Experience in customer support in insurance or financial services: You have at least 2 years experience supporting customers in a consumer-facing business, ideally in insurance or financial services. Plus, you're confident in navigating complex and challenging conversations with customers, and helping others to do the same. • Trusted Pair of Hands: You’re a trusted pair of hands, with a good attention to detail, strong organisational skill and the ability to use good judgement and critical thinking to navigate new challenges. • Communication Effectiveness: You have the ability to communicate clearly and effectively with customers and other internal and external stakeholders, whether in writing or verbally. • Analytical skills: You feel confident using data to bring insights that help to identify problems and opportunities, and prioritise and deliver on improvements.

Benefits

• Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success • High levels of autonomy and trust so you can do your best work • Growth opportunities internally - as you grow, your role can too • Flexible working - In our UK team, we’re in the office 3 days a week to get the most out of collaborating together, but we are about impact, not time at your desk • Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you