Harvey
Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund building the future of professional services.
11 - 50
User Operations Specialist, EMEA
March 16
🏢 In-office - London
Harvey
Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund building the future of professional services.
11 - 50
Description
• Provide empathetic and efficient support to customers • Serve as the first point of contact for customer support inquiries • Juggle multiple competing priorities and tasks • Collaborate with team members to troubleshoot complex issues • Maintain a deep understanding of products and services • Document customer interactions and feedback • Work closely with other departments • Stay informed of new product features and updates • Contribute to the development of support processes and materials
Requirements
• 2+ years proven experience in a customer support role, preferably in a high-tech or fast-paced environment providing “white glove” or “premium support” to large enterprise customers. • Exceptional empathy and a genuine desire to help and connect with customers. • Strong problem-solving skills, with the ability to think creatively and resolve complex issues. • Excellent organizational skills, capable of managing multiple tasks and priorities effectively. • Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner. • Understanding of API's, and ability to explain complex API concepts to both technical and non-technical customers. • Familiarity with customer support tools and CRM systems; experience with Intercom is a plus. • Ability to work collaboratively in a team environment and build positive working relationships across departments. • A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices.
Benefits
• Top of market cash and equity compensation • Exceptional product market fit • Strategic investors • World-class team • Partnerships • Performance
Apply Now