***KidZania London is CLOSED until further notice.***
Children's Educational Entertainment Company
June 3
🏢 In-office - London
***KidZania London is CLOSED until further notice.***
Children's Educational Entertainment Company
• Working closely with the Attractions Manager, you will continually be looking for ways to improve the attraction and help implement customer service standards and procedures • Liaising across all departments to highlight visitor feedback/issues which need addressing • Motivating your team of Team Leaders and the wider Host team on a daily basis • Assisting with team members’ timesheets and making sure they are accurately submitted on time • Help develop employee training; including performance management and setting targets • Ensuring our activities have everything needed to run; ie: Stock • Assist with mass-recruitment activities including; assessment centres, interviews and inductions • Analysing Key Performance Indicators (KPI’s) to establish goals going forward • Resolving visitor concerns, complaints and feedback
• Experience in a similar role in leading and managing teams whilst driving customer service and experience • A proven and experienced administrator with high attention to detail • Highly organised and efficient • Able to communicate and work with different departments/colleagues well • Able to work effectively in a busy and fast-paced environment • Passionate about customer service • Proficient with Microsoft Office Packages, especially Excel • Ideally from a visitor attraction, retail or leisure and hospitality business
• 25 days annual leave, plus recognised Bank Holiday • Employee Assistance Programme - A 24-hour telephone and online service for specialist advice and counselling services. This service is available 24 hours a day, 365 days a year. • Training and Career Development opportunities • Company Pension Scheme • Westfield Discounts • Free and Discounted KidZania Tickets • 25% Discount in our retail shop and KidZania Birthday Parties • 60% Discount in our internal food and beverage outlets • 20% Discount at Hilton Kensington stays • + more such as discounts to Red Letter Days, Buy a Gift
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