Senior IT Support Engineer

June 27

Apply Now

Receive Emails with Similar Jobs

iwoca

WebsiteLinkedInAll Job Openings

At iwoca, we believe finance should feel like a superpower, not a headache.

Fintech • Trade Finance • Alternative Lending • Small Business Financing • SME

201 - 500

Description

• In the IT support team, you help keep everyone at iwoca productive and happy. • You’ll be a primary point of contact for iwoca staff, and influence how we keep systems running smoothly and securely. • IT Support: You’ll have a varied, and varied role, with many interesting problems to solve. • Your primary focus will be helping evolve IT operations and implementing process automation for IT support. • New starter on boarding experience: You’ll collaborate with colleagues in the IT team, and People Ops team, to ensure new starters get the best on boarding experience possible. • IT best practices and process: Review current IT Practices as a team, and proactively push for improvements.

Requirements

• Proven commercial experience in an IT or Technical Support role. • Management and setup experience of helpdesk systems and processes. (Jira, Zendesk ect) • Configuration and installation skills with various operating systems e.g. Windows 11, macOS, iOS, Android, Linux. • Understanding IT security issues and secure configuration principles. • Team player with a fine balance of confidence, gravitas, humility, and enthusiasm: you will work with various stakeholders to get stuff done in a rapidly growing environment. • Passionate about skill growth and learning, with a demonstrable sense of curiosity. • Excellent communication skills, with the ability to relay complex technical information to non-technically minded colleagues. • Knowledge of cloud environments (AWS, GCP). • Scripting languages (Bash, Python, PowerShell).

Benefits

• Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents. • 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years. • Instant access to emotional and mental health support with our partner, Spill. • Pension and share options. • Generous parental leave and a nursery tax benefit scheme to help you save money. • Paid volunteering day to support your chosen charity. • Cycle-to-work scheme and electric car scheme. • Two company retreats a year, we’ve been to France, Italy, Spain and further afield. • A learning and development budget for everyone. • Company-wide talks with internal and external speakers. • Access to learning platforms like Treehouse.