Account Manager - iwocaPay

5 days ago

Apply Now

Receive Emails with Similar Jobs

iwoca

WebsiteLinkedInAll Job Openings

At iwoca, we believe finance should feel like a superpower, not a headache.

Fintech • Trade Finance • Alternative Lending • Small Business Financing • SME

201 - 500

Description

• Manage and retain a portfolio of merchants with the objective to grow their iwocaPay transaction volumes through deeper integrations, up-selling and cross-selling. • Negotiate, onboard and manage the go-live of new merchants added to your portfolio. • Understand how a merchants business works and how iwocaPay can benefit its customers in order to make iwocaPay a long term strategic partner. • Be the point of contact for that merchant with iwocaPay and build strong business relationships with key stakeholders. • Deliver insights to merchants through regular, structured communication and business reviews. • Work with the iwocaPay Product and Tech teams to share insights and feedback in order to assist improving our product offering and the experience of your merchants. • Assist our Sales Team by leading product pitches and demos to prospective merchants. • Be the voice of our merchants and pioneer new features through a process of test-and-learn.

Requirements

• Experience in consumer or B2B BNPL commercial role is a big advantage • Proven customer relationship management experience. • Consultative sales skills that enable you to understand customer needs and match the right product or service to them. • Experience explaining complex products and services to customers. • A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance. • Brilliant communication skills with an excellent telephone manner and a passion for delighting customers. • A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with teammates.

Benefits

• Offices in London, Leeds and Frankfurt. • Events and clubs, like bingo, comedy nights, yoga classes, football… • Two company retreats a year, we’ve been to France, Italy, Spain and further afield • Plenty of drinks and snacks in our offices. • Medical insurance from Vitality, including discounted gym membership • 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave • Instant access to emotional and mental health support with our partner, Spill • Share options • Generous maternity and paternity leave • A nursery tax benefit scheme to help you save money • Paid volunteering day to support your chosen charity • Extra leave if you want to travel or study • One-month fully paid sabbatical after 4 years • Cycle-to-work scheme • Electric car scheme • An L&D budget for everyone, including a book budget • Company-wide talks with internal and external speakers • Access to learning platforms like Treehouse if you want to learn to code