Commercial Account Manager - Renewable Energy

September 11

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OVO

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OVO Energy was founded in 2009 and redesigned the energy experience to be fair, effortless, green and simple for all customers$1. .$1

Utilities • Energy • Energy services • Gas and electricity supplier • Technology

5001 - 10000

Description

• Manage accounts of renewable generation customers • Build long-term relationships and deliver best customer outcomes • Proactively solve issues and improve processes • Understand contractual obligations and adhere to them in communication • Plan and deliver own workload within agreed timeframes • Prepare reports on key metrics and potential risks • Collect and analyse data on generator behavior • Coordinate with colleagues for consistent service levels

Requirements

• Passion for delivering exceptional customer experiences • Able to create and maintain strong internal and external relationships • Inquisitive mind and drive to understand and solve problems • Ability to manage and empower yourself, proactivity in improving processes • Experience working in a customer facing role, ideally with commercial/B2B customers • Confident in a complex, fast-paced environment • Strong verbal and written communication skills • Demonstrable high attention to detail • Comfortable self-managing workload and identifying priority tasks • Collaborative, enjoy working with others for optimal results

Benefits

• 34 days of holiday (including bank holidays) • Healthcare cash plan or private medical insurance • Critical illness cover, life assurance, health assessments • Gym membership, gadget, travel and cyber insurance • Workplace ISA, will writing services, DNA testing, dental insurance • Extra holiday buying, discount dining, culture cards, tech loans • Up to £400 off any OVO Energy plan • Ultra-low emission car leasing deals, cycle to work scheme • Public transport season ticket loans