CRM Account Director (Dutch-speaking)

2 days ago

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Inspired Thinking Group (ITG)

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ITG are the halo content partner to leading businesses around the world$1. .$1

1001 - 5000

Description

• We have an exciting opportunity for an established Account Director, experienced in eCRM to lead, nurture and grow the delivery of ITG’s CRM services across a group of telecom accounts including VodafoneZiggo and Virgin Media. • Supporting with their CRM operations and email best practice, you’ll oversee an established account team of 6, including a Junior Account Director and a number of different European markets. • You must be a proven Account Director who is passionate about exceeding customers’ expectations, be someone who likes to work hard, be hands-on and tackle new challenges. • As a driven and ambitious individual, you will be able to help identify and support the wider account team with opportunities of growth across the account. • You must be interested and be able to understand data and the more technical requirements of eCRM. • You will also need to gain a strong knowledge of ITG’s priority marketing automation technology Deployteq. • Please note Dutch language skills are essential due to the needs of the market.

Requirements

• Educated to degree level (preferred but not essential) • A good understanding and previous experience working with the email channel • At least 4 years agency experience in a client facing role, preferably digital or integrated • Focus on client satisfaction through impeccable client servicing, handling and reporting • Able to pro-actively resolve client issues when they occur • Organised with very good attention to detail • Strong written and verbal communication • Relevant computer skills – highly proficient in using Microsoft • Highly numerate and organised with very good attention to detail. Strong written and verbal communication • Structured and clear thinker: able to manage multiple projects and pro-actively understand the impact to client, creative and technical departments • Handle pressure confidently

Benefits

• 25 days’ holiday + bank holidays • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing. • Pension Scheme – helping you save towards your retirement home in the sun! • Corporate Medical Cash Plan – claim back the cost of your medical treatments. • Smart Working Options – spend up to 40% of your working week from home. • So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. • Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy. • Cycle to Work Scheme – save on the cost of biking to work. • Monthly Employee Awards - Employee of the Month programme with £250 bonus • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process! • Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in. • Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.