Support Engineer - UK

September 7

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Heidi Health

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It's time to SEE the GP

medical education • medical ai • medical artificial intelligence • medical machine learning • medical software

11 - 50

Description

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently, and ensuring customer satisfaction. • Perform in-depth analysis of technical issues reported by customers. • Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems. • Provide timely and accurate responses to customer inquiries, ensuring issues are resolved within agreed service levels. • Fix product issues and bugs, ensuring high-quality and reliable product performance.

Requirements

• Strong communication skills and a customer-centric mindset. • Ability to explain technical concepts to non-technical users in a clear, empathetic manner. • Eagerness to contribute to product improvement. • Some experience with Python, React, Node, FastAPI, MongoDB. • A proactive person who enjoys a fast paced startup environment, able to collaborate with an international team of like minded individuals dedicated to creating awesome AI experiences in healthcare. • Ideally 2+ years’ experience in a support engineer role.

Benefits

• Flexible work with a 50% hybrid environment • Additional paid day off for your birthday and wellness days • Full gym access in our Melbourne location, Sydney and London TBC. • A generous personal development budget of $500 per annum • Learn from some of the best engineers and creatives, joining a diverse team • Become an owner, with shares (equity) in the company, if Heidi wins, we all win • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups • If you have an impact quickly, the opportunity to fast track your startup career!