Product & Operations Specialist

August 21

Apply Now

Receive Emails with Similar Jobs

Gravity Sketch

WebsiteLinkedInAll Job Openings

Think in 3D. Create in 3D. Gravity Sketch is the design platform for teams that create, collaborate, and review in 3D.

3D Design • Augmented Reality • Virtual Reality • 3D Printing • 3D Technology

11 - 50

Description

• The Product and Operations Specialist will be integral to supporting the Customer Operations Team by enhancing user onboarding and training, streamlining automated functions, and managing product support. • The role involves cross-functional collaboration to ensure alignment between strategies and customer needs. • A significant part of this role includes managing the Product Support function through Zendesk, resolving technical issues, and assisting with the launch of new Enterprise Customer accounts. • The Specialist will develop a deep understanding of user workflows to drive innovation and contribute creative ideas to elevate the Customer Operations Team’s impact.

Requirements

• Previous experience in a Product Support or Implementation role • Knowledge of software in key design workflows (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or auto/ID/Footwear focused design degree • Solid technical background with understanding and/or hands-on experience in software development and web technologies • Organisation: Excellent structure and organisation, with strong attention to detail • Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision • Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem • Grit: Positive attitude, strong contributor to team work, hungry for success, and not afraid to roll up your sleeves and help out wherever needed • People-oriented: Excellent communicator - both written and verbal in English. Great listening and relationship-building skills

Benefits

• Uncapped holidays: The startup world is busy, we encourage taking time off to recharge and rest. • Remote Flexible working: we appreciate that everyone has their optimum setup and things to work around in life. We support remote and hybrid working as well as varying hours. • £50 month personal wellbeing budget • Private healthcare • Unlimited access to mental health support • Enhanced parental leave policy (maternity and paternity) • £1,000 personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth. • Team lunch Wednesdays: out together in person, or virtually with food delivery credit. • Socials and a biannual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment