EMEA Sales Support Contractor (12-month contract)

6 days ago

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Glassdoor

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Making work better through real conversation.

Jobs • Interview Questions • Company Reviews • Office Photos • Salaries

501 - 1000

Description

• Join as a Tier 2 Specialist for the Customer Support team, providing mentorship and support. • Resolve usability and technical questions for paying customers and Indeed-led accounts. • Provide fast, accurate, and personalized communication to Glassdoor Employers through live chat and email. • Assist customers in solving problems related to product features and performance. • Achieve team targets for response times, service levels, and customer satisfaction. • Monitor CSAT/NPS scores and drive increased customer advocacy.

Requirements

• Strong collaboration with team members across CX Operations and Monetization, Product, Marketing and Engineering as needed to resolve issues and deliver wow experiences. • Ability to react to customer inquiries and think strategically about how best to service their problems while also anticipating customer needs and engaging in proactive communications for customers that have low adoption or engagement with the product • Is passionate about continuing learning on product knowledge of Glassdoor platform, internal systems, and tooling, and looks for opportunities to share knowledge across team • Has an understanding of basic analytical skills to be able to assess trends and themes in customer experiences • Strong problem-solving skills • High personal productivity and excellent time management • Ability to communicate information and ideas effectively as well as professionally • A bachelor’s degree, experience in a relevant customer-facing role, and excellent written and verbal communication skills are required and / or 3+ years of experience in a customer support role, technical service role and/or customer associate experience preferred • Strong customer focus and ability to deliver great customer experiences • A track record of meeting and exceeding KPIs and working well in team-based settings • Familiarity with brand management is a plus

Benefits

• Come as you are: At Glassdoor diversity is not a slogan; it’s a core factor in our success. We welcome your background, experience and ideas because you help us understand and better serve our world. You make us stronger. • Grow your career: Glassdoor is small enough for you to see the impact of your contributions, while large enough to offer significant resources and endless opportunities to grow. This is a great place to make a career. • Find your people: Ask anyone who works here: it’s the people who make the difference. We are a group of well-rounded humans who support one another and work hard together to bring the Glassdoor mission to life. • Discover flexibility: With flexible hours and a where-to-work policy, Glassdoor allows you to take on professional and personal responsibilities — enhancing both productivity and your well-being.