Customer Support Associate (hybrid)

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flatfair

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Offer your tenants lower upfront move-in costs, double your landlords protection & streamline deposits with flatfair 🏠

Deposit free renting • Property technology • Rental technology • Deposit management • Integrations

11 - 50

💰 $11M Series A on 2019-08

Description

• Respond to requests for help from tenants, agents, landlords, and partners • Make outbound calls to proactively contact tenants with pending charges • Support the end of tenancy process by validating charges and documenting next steps • Build expert knowledge of processes and workflows • Work as part of the Customer Support team to ensure best service to customers • Varied workload focusing on quality rather than automated responses • Training and development opportunities provided

Requirements

• Previous experience providing customer service over the phone and email • Empathy for our customers with a genuine desire to offer the best possible outcomes • Self-motivated individuals that take pride in their work • Someone comfortable with change and able to adapt quickly • Clear communicators who can build rapport and bring their personality to work • Comfortable navigating various systems, processes and workflows

Benefits

• 10% annual bonus • 25 days annual leave, plus an extra day for every year • Stock options, giving you a share of the business • £1,500 personal development budget • Monthly well-being allowance and weekly wellness hour • Private medical insurance with Vitality • Regular socials, team activities and workshops, both in-person and remote