Laundryheap
Laundry & Dry Cleaning service 🚚 Free pick-up and delivery. 🕛 Done in 24 hours. 🌍 UK,QA,IE,NL,DK,UAE,US,KW,BH,SE& SG
Laundry • Free collection and delivery within 24hrs • Dry Cleaning • Logistics • Operations
51 - 200
Customer Service Advisor - French
2 days ago
🔄 Hybrid – London
Laundryheap
Laundry & Dry Cleaning service 🚚 Free pick-up and delivery. 🕛 Done in 24 hours. 🌍 UK,QA,IE,NL,DK,UAE,US,KW,BH,SE& SG
Laundry • Free collection and delivery within 24hrs • Dry Cleaning • Logistics • Operations
51 - 200
Description
• You'll provide customer support in French and English via email and chat. • You'll manage communication with customers on escalated conversations. • You'll uphold professionalism in all written communications. • You'll collaborate with teams to resolve customer complaints quickly. • You'll generate invoices via our online ordering system. • You'll meet key performance indicators (KPIs) to drive business success. • You'll prioritize a busy workload while maintaining high customer satisfaction. • You'll work closely with account managers to exceed customer needs.
Requirements
• Strong written and verbal communication skills, with flawless spelling and grammar in both English and French. • 1+ years of relevant customer support experience, particularly via email and live chat. • Prior experience with tools like Intercom or similar customer support platforms. • Experience in quick issue resolution and effective de-escalation processes. • Prior experience in a fast-paced tech start-up environment is an advantage. • A proactive, problem-solving mindset with a focus on customer satisfaction. • Customer-oriented with the ability to multitask. • Fluency in an additional European language is a plus.
Benefits
• Note: Immediate joiners are preferred.
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