Customer Support Representative - German Speaking (Hybrid, London Office)

2 days ago

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OpenTable

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At OpenTable every employee has an impact on how we help restaurants around the world succeed.

1001 - 5000

💰 $36M Series C on 2000-09

Description

•This position is set to start on January 6, 2025 out of our London Office •OpenTable is growing quickly so come join us and participate in the excitement! •The goal is not to get the customer off the phone as fast as possible •You will become our best marketing tool, and will help foster a prosperous relationship with both customers •Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers

Requirements

•You have an interest (or background) in the restaurant or hospitality industry •You start every single day with energy and enthusiasm •You have the ability to know what’s right for the customers and our company •You’re the one your family and friends call when their electronics are acting up •Value your integrity, and respect the trust our customers place in OpenTable’s products/ brands •You enjoy the flexibility and challenges that come with a script free environment •You use your experience and personality to provide excellent service •You are not only receptive to feedback, but you actively seek it •Excellent communication skills, with a bias towards customer service •You have Strong communication skills: active listening, writing/typing, informal communications •Restaurant/ hospitality experience (or even just being a “foodie”) preferred •You have 1+ year’ experience providing customer support, by phone, email, chat •Have experience using current Microsoft Windows and Apple operating systems •You hold knowledge of iOS and Apple Hardware

Benefits

•Vacation: you accrue 25 days a year or 33 days for our CSR Team •One Celebration Day per calendar year •Private Health & Dental and Life Insurances •Employee Assistance Program (EAP) •Pension Fund •Gym Discount •Bike2Work •Season Loan Ticket •Reimbursable eye tests and 100 GBP contribution towards VDU glasses only •Perkbox & Booking.com business discounts