Docebo
Docebo's multi-product learning suite helps enterprises around the world tackle any learning challenge.
E-learning • Elearning • Lms • Cloud E-Learning • LO
501 - 1000
Technical Account Manager EMEA
September 7
🔄 Hybrid – London
Docebo
Docebo's multi-product learning suite helps enterprises around the world tackle any learning challenge.
E-learning • Elearning • Lms • Cloud E-Learning • LO
501 - 1000
Description
• Build and deepen customer relationships for success with Docebo. • Provide strategic guidance and technical support for the Docebo platform. • Act as a technical liaison between customers and Docebo teams. • Understand workflows, business initiatives, and create efficiencies for customers. • Monitor customer health and communicate goals to leadership. • Support small pilot projects to test scenarios before full roll-out. • Track tickets submitted through Docebo’s portal and assist with resolution.
Requirements
• Previous experience of technical troubleshooting experience in a SaaS environment. • Previous experience of enterprise or large account management experience in a SaaS environment. • Fluent in English • Basic knowledge of back-end development practices • Ability to make timely decisions and manage priorities with an analytical mindset and a process-oriented approach. • Strong ability to learn technical concepts and challenges, and translate them to business solutions. • Excellent communication and presentation skills, with the ability to clearly articulate our product and service vision, objectives, and offerings internally and externally. • Ability to adapt to the different stakeholders involved, and support the communication by reducing the complexity of highly technical conversations for executive and non-technical stakeholders. • Proactivity in advising for appropriate workarounds during issues or best practices. • Strong sense of organisation and ownership, with a project management mindset and approach to leading and executing initiatives. • Availability for travel as needed, up to 20%. • At least two of the following: • Working knowledge of front-end development technologies (JavaScript, CSS, HTML). • Working knowledge of iPaaS technology (e.g. Workato, Zapier, …) • Working knowledge-creating and executing SQL queries. • Working knowledge of AWS QuickSight or other BI reporting tool (e.g. Tableau, Looker, Domo, Power BI, Qlik Sense, …)
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