Deliveroo
Building the definitive online food company.
food • food delivery • restaurant delivery • groceries • logistics
1001 - 5000
Operations Representative, Rider Support
August 21
🏢 In-office - London
Deliveroo
Building the definitive online food company.
food • food delivery • restaurant delivery • groceries • logistics
1001 - 5000
Description
• Provide support to applicants and riders over the phone and by email for multiple markets • Work to targets, maintaining a high level of productivity and quality • Escalate issues with proposed solutions and share feedback with your manager • Be willing to help out on a range of admin tasks • Identify trends of fraudulent behaviour • Support colleagues in 1st line support with escalated queries • Saturday and Sunday are mandatory, the future candidate will need to have availability to work every weekend
Requirements
• You are fluent in English and Dutch, spoken and written • Have at least +1 year experience customer service agent , phone call and email handling • You are target-driven and passionate to ensure that the department is providing riders with world class support • You can work weekends and bank holidays when needed. • You have a university degree or equivalent experience • You have experience in Operations or in Customer services environment • Zendesk experience • G-Sheets experience • Experience handling escalations
Benefits
• 25 days holiday, paid bank holidays, pension, life, health & dental insurance • Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeing • Employee assistance program, Cycle-to-work scheme • Company-paid team meals and nights out • Online learning courses
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