Senior Product Operations Manager

September 6

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CreativeX

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Advancing creative expression through the clarity of data

Creative Analytics • Creative Excellence • Creative Consistency • Brand Consistency • Creative Governance

51 - 200

Description

• Managing the Global Product Operations team • Successful execution of all data labeling tasks • Uncover strategies to coach, motivate and develop the team • Act as a cross-functional partner to Client Account Teams, Product and Engineering • Identify opportunities to improve process efficiency and internal communication • Scope, implement and deliver data labels for Fortune 500 clients • Manage bi-weekly sprints, ad-hoc special projects and capacity management of labeling workflows • Own change and performance management of third party vendor relationships • Key escalation point for Account Team concerns • Present regular capacity/demand reports to the Exec team • Advocate for prioritisation of Operations’ feature requests within the Product Roadmap

Requirements

• 3+ years experience managing a team • 5+ years experience in Operations or Project Management • Experience with capacity/demand workflows • Start up experience is a plus • Superior coaching skills - ability to observe, evaluate & use various techniques to improve results • Data-driven and passionate about the power of data and insights • Great analytical skills. You should have experience with Excel/Sheets, experience on reporting with SQL is a bonus • Solid understanding of how to manage operations and processes quantitatively • Detail-oriented with the ability to manage multiple objectives • Strong communication & presentation skills, and comfortable presenting to the C-suite • Strong individual & team motivation skills, with high self awareness and good interpersonal and EQ skills • Resourceful, hard working, and solutions-oriented mindset -- you work to solve problems proactively exceeding stakeholder expectations • Embraces ambiguity and applies experiences to come to tactical and strategic resolutions

Benefits

• Fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK) • Generous time off + bank holidays • Education budget to be used for individual learning experiences or grouped with your team for joint learning • Annual subscription to Calm and Headspace for your mental wellbeing • Monthly coaching to talk to a trained professional about career goals, relationships, and personal development • Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business • 4-month full pay parenting leave for all employees who have been with the company for one (1) year • Employee contributions to a 401(k) once they have completed their eligibility period