Manager - Partner Development

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Automation • Help Desk • Managed Services • CRM • Project Management

501 - 1000

💰 $585k Seed Round on 2019-06

Description

• The Manager of Partner Development is responsible for leading a global team of entry level to experienced professionals focused on cross-selling new software products to existing partners. • This role supports cross-functional teams to assist partners with the expansion of their customer portfolio by leveraging our additional products, solutions, and platforms. • Sets goals and objectives for team members for achievement of operational results. • Supervises support and/or professional level colleagues. • Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders. • Leads and prioritizes the daily activities of the team. • Manages, mentors, and coaches to develop a collaborative and dynamic team. • Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency. • Generates and distributes a pipeline of qualified partner opportunities, in an effort to exceed the team’s annual sales goals. • Supports team members and serves as escalation point for partner questions. • Generates discrete quota from cross-selling and expanding products and services within existing partner base. • Identifies areas for process improvements and communicates process changes to team to increase operational efficiency. • Investigates which products current partners are utilizing and offers new solutions that will improve their business. • Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities. • Analyzes and reports on the team's performance against department expectations.

Requirements

• Exceptional leadership and customer service skills • Willingness to work in a team environment • Strong organizational skills to give the team direction • Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events • Excellent presentation and communication skills • Strong organizational skills • Ability to manage competing priorities and multi-task while producing high quality work • Strong knowledge of Cybersecurity, MSP, Technology Service Providers (TSP), and Value-Added Resellers (VAR) industry • Knowledge of sales methodologies/qualification process (Challenger, SPIN, MEDDIC, BANT) • Working knowledge of Client Management Software such as Salesforce