Client Account Executive (French-speaking)

June 26

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Coniq

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The Total Customer Engagement and Loyalty Company for Shopping Centres, Malls and Retail Brands

innovative marketing promotions • multi channel communication • customer loyalty programs • measuring ROI • email campaigns

51 - 200

Description

• Build, grow and maintain positive relationships internally and externally with clients • Participate in weekly clients meetings, as appropriate, and follow up with meeting minutes and actions • Maintain internal trackers to ensure delivery against client objectives • Effectively triage and pick up relevant client queries • Lead regular trainings on platform including designing training programs for new functionality • Create supporting documents to be circulated with clients • Drive small to medium projects as required, with exposure to different stakeholders, departments and seniority levels • Engage with retailers within clients’ shopping locations to secure participation in the Loyalty program and sell in the benefits of Loyalty • Occasional travel throughout Europe will be required

Requirements

• 1-3 years experience in account management • Interest and understanding of email, CRM and loyalty marketing • Exposure to a tech and data environment • Understanding and knowledge of loyalty or shopping centre sector / retail industry • Experience in analysing data to provide insights and recommendations • Great communications skills • Good at building relationships • Great organisation and time management skills • A proactive and can do attitude • Ability to work independently and within a team environment • Good Excel/Google Sheet and PowerPoint/Google Slide skills • Ability to provide presentations, data and reports to assist the broader team • Ability to travel within Europe • Fluent in English and French • German or Italian language is a plus

Benefits

• Company stock options • Private Medical Insurance • 25 days annual leave (increases with the tenure) plus standard UK bank holidays • Additional day off on your Birthday • Additional day off for your wellbeing • A strong company values framework, including paid leave for volunteering with approved charities • Cycle to work scheme • Heavily subsidised gym membership via Gympass • Employee perks portal • Hybrid working that allows to work fully remotely for up to 4 weeks per year • Training & development allowance • New employee referral scheme • Free refreshments and snacks in the office • Regular team-building activities