Business Operations Associate

4 days ago

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Business Funding • SME Funding • SME Finance • Small Business Funding • FinTech

201 - 500

💰 Debt Financing on 2022-10

Description

• Become an expert on our systems and the technical side of the business, ready to respond to bugs, crises and cleanups • Analysing customer journeys, sourcing customer feedback, reporting and running pilots to improve user experience • Owning relationships with our partners, and internal project stakeholders • Getting stuck into strategic projects powering our growth, such as new product feature launches, or revenue-generating pilots • Project ideation, delivery and execution for the company’s biggest problems

Requirements

• Action-oriented and quick on the uptake, able to figure things out and get up to speed on the go • Customer oriented, interested in optimising experiences, and eliminating unnecessary friction • Able to prioritise the important from the many possible options, and to focus only on that • Capable of switching between being a team player, and leading initiatives on your own • Able to communicate effectively and efficiently to senior and junior stakeholders • Determined to see projects through to their conclusion • Excited by leaving processes in better places than you found them • Comfortable operating with uncertainty • Proficient in using Microsoft Office/Google Suite applications, particularly Excel or Sheets • Experienced using data analysis tools such as Looker, PowerBI, or have an appetite to learn how to use data to power decision making • Experienced working in or with Customer Operations teams

Benefits

• Private Healthcare including dental and opticians services through Vitality • Worldwide travel insurance through Vitality • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) • Salary Sacrifice Pension Scheme up to 7% match • 28 days holiday (plus bank holidays) • Annual Learning and Wellbeing Budget • Enhanced Parental Leave • Cycle to Work Scheme • Season Ticket Loan • 6 free therapy sessions per year • Dog Friendly Offices • Free drinks and snacks in our offices