Senior Trading Systems Support Engineer

July 23

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B2C2

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B2C2 is a digital asset pioneer building the ecosystem of the future.

Crypto • Electronic Trading • Liquidity Provision • Market Making • OTC

51 - 200

Description

• This is an exciting opportunity in which successful candidates will work in the Tech Support team • Ensure maximum uptime for production trading systems using real time monitoring • Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction. • Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure and other departments to solve system issues • Continuous monitoring of application alerts to ensure systems are running optimally • Maintain and enforce good quality internal documentation for troubleshooting processes, common issues and their resolutions • Provide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo and London offices • Lead incident response efforts, including investigation, documentation and communication • Perform weekly support duties checklists

Requirements

• Minimum of 5 years hands on experience in a highly skilled technical application support role with a trading firm (buy side or sell side), preferably within cryptocurrency, FX, or equities • A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution • Excellent communication and interpersonal skills • An understanding of financial products, trading system architecture and risk/compliance • Experience reading code and can develop scripts to help with automation and analysis • Help in setting up the support model within the team long term • Provide phone or remote support in the non-office hours when required • Preferably open to working shift hours • An interest in monitoring, alerting and reporting initiatives • Passionate about helping people with mixed technical ability • Experience with Apple MacBooks and Linux technologies

Benefits

• Training opportunities • Flexible working arrangements considered