IT Operations Team Lead

2 days ago

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Altos Labs

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Altos Labs™ is a biotechnology company dedicated to unraveling the deep biology of cellular rejuvenation programming.

biotechnology

51 - 200

Description

• Collaborate across Altos corporate and scientific functions to deliver IT services. • Provide oversight to the local team for helpdesk and deskside support. • Oversee installation, operation, and maintenance of local audio/visual systems. • Oversee team maintaining the corporate network infrastructure within Cambridge. • Collaborate with local leadership for effective IT planning and communications. • Collaborate with the global IT team to develop IT policies, standards, and procedures. • Manage and maintain IT knowledge base documentation.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or relevant experience. • IT operations roles with hands-on experience in many functional aspects - Help Desk operations, enterprise and SaaS application management, and audio/visual system management. • Knowledge of best practices, and emerging technologies in IT architecture, IT security, ITIL and IT governance. • Demonstrated experience influencing teams and driving a high-performance, user-first culture. • Excellent problem-solving and project management skills and the ability to prioritize and manage multiple tasks in a fast-paced environment. • Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. • Hands-on laptop/hardware Mac and Windows troubleshooting experience.