Process Manager - Fraud and Financial Crime

August 2

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Zopa Bank

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We’re Zopa Bank. Credit Cards | Loans | Savings

Fintech • tech • finance • loans • savings

201 - 500

💰 Venture Round on 2023-02

Description

• Play a crucial role in understanding, managing and improving processes related to Fraud and Financial Crime • Responsible for creating and maintaining process artifacts including knowledge pages, training content, communication templates, standard operating procedures, and process maps • Work with risk and data teams to gain insight on process performance and areas for improvement • Create a prioritized roadmap of improvements and support change delivery into process areas • Ensure consistent and high-quality service to victims of fraud while mitigating business losses • Occasionally travel outside of the UK to visit suppliers.

Requirements

• Proven experience in process management, oversight and improvement ideally with an understanding of/background in process improvement methodologies with experience of one of more of the following or equivalent: Lean, Kaizen, Business Process Re-engineering, Value Stream Mapping, Six Sigma • Subject matter expert with experience in Fraud and Financial Crime including Financial Services regulatory requirements, compliance standards, and risk management principles • Experience in managing and leading change • Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines • Proficiency in Microsoft Office Suite and supplier management software • Excited by Zopa’s mission and working for a forward thinking FinTech • Proven track record of delivering improvement initiatives with positive measurable impact • Analytical mindset good at analysing qualitative and quantitative data spotting themes, trends and opportunities.