September 7
🔄 Hybrid – London
• Advising product teams on customer & compliance considerations and helping them to identify solutions that deliver good outcomes for customers and meet internal and external policies and requirements. • Providing 1st Line oversight of the implementation and ongoing performance of controls to ensure Zopa’s products are operating in line with internal policies and external rules, requirements and regulations. • Helping the business to manage Regulatory Change projects in response to new or amended regulations impacting Zopa. • Providing training and support to colleagues to ensure they are appropriately aware of their responsibilities as it relates to internal polices, external rules, requirements and regulations. • Ensuring appropriate and required governance takes place within the product teams, including Regulatory Reporting, management information and governance reporting. • Shaping the role and work of the 1st Line Compliance team, ensuring that appropriate processes, documentation and governance is in place across all areas of the team’s responsibilities. • Ensuring the application and ongoing monitoring of minimum standards and embedding of related policies as required by business and regulation changes, across area.
• Excellent knowledge of the UK regulatory landscape, particularly FCA and broader consumer-focused regulation, as well as previous experience in senior compliance within financial services, ideally within retail banking / consumer credit. • Strong coaching and mentoring skills, capable of building and managing the work of high-performing compliance teams. • Excellent written and verbal communication skills able to explain complex sets of rules / translate regulations into clear language to all levels of staff. • You’re motivated by driving and facilitating change, delivering better outcomes for customers and the business. • ICA / industry qualifications helpful but not essential.
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