Senior Customer Success Manager

July 4

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V7

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The training data engine for machine learning teams developing accurate AI

healthcare • machine learning • deeplearning • data training • ai

51 - 200

Description

• Managing the full customer journey, from running onboarding and training, to ensuring Account Management has to everything it needs to secure renewals and expansions • Working with customers as a technical point of contact to: • Establish best-practice use of V7's API and SDK to create scaleable data pipelines • Optimise LLM usage for GenAI use cases • Forming relationships with a broad spectrum of technical and non-technical users to allow V7 to embed deeply and widely within customer organisations • Acting as a trusted advisor on V7 products - Educating customers on how they can make optimal use of GenAI and computer vision

Requirements

• A experienced Customer Success Manager or Consultant with a proven track record of using technical expertise to drive commercial outcomes. You've been there before, and you're keen to share your knowledge with our team. • An in-depth understanding of GenAI and ML. • Experience working on projects that with a large number of internal and external stakeholders, both on the customer side and via outsourcing vendors or partners. • Technical ability - you know your way around a python script and can help customers build technical solutions (with a little help from ChatGPT here and there). • Thrived as another fast-paced SaaS startup or scale-up during a high-growth phase. • Preferred to have: Customer facing role delivery Gen AI, Large Language Models, Machine Learning, MLOps or Data Analytics solutions to customers. • Preferred to have: STEM background in education or working technical consulting/solutions engineering

Benefits

• 15% bonus based on retention and expansion targets • Company wide revenue sharing bonus • Top 15% quartile stock options through a EMI scheme • Private Healthcare via Vitality • Learning and Development wallet of £800 per year • Monthly well being and mental health budget, via Thanks Ben platform • Enhanced parental leave • 4-day company wide retreats in stunning locations • Central London office with a barista, fresh fruit, and other amenities • Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge • Hybrid working with flexibility, two days a week in office expectation