Infrastructure Operations Engineer - 24x7 Environment

June 14

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UBDS

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High Impact. Outcome Driven. Delivery at Pace. We deliver significant, measurable and sustainable Digital Transformation

Microsoft • VMware • SD-WAN • Digital Advisory • Cloud Infrastructure

51 - 200

Description

• Your primary role will be within our Infrastructure Operations centre, where you will join a team obsessed abut delivery outstanding support, guidance and resolution to technology problems for our clients and for our own services and systems. • You will diagnose problems and troubleshoot issues across wired and wireless product lines, along with some more traditional/legacy network support. Provide engineering support for issues connected with the network infrastructure and Cloud • Implement and manage infrastructure systems, including servers, networks, and storag • Monitor system performance and troubleshoot issues to ensure high availability and performance • Design and implement security measures to protect systems and data from potential threats • Support the migration of systems and applications • Collaborate with cross-functional teams to drive continuous improvement and innovation initiatives • You will be a problem-solver, passionate about networking, Cloud technologies and Cyber Security • Diagnose and troubleshoot wireless, security, switching, and other various network-related issues. • Effectively communicate with customers regarding technical issues and customer service inquiries, both orally and in writing. • Work with colleagues and our client's teams to diagnose and resolve critical, escalated issues. • Effectively communicate with customers regarding technical issues and customer service inquiries, both orally and in writing. • Manage IT operations and network equipment like routers, switches, firewalls, and access points

Requirements

• Experience in infrastructure operations/engineering within a dynamic fast paced environment • Diagnose and troubleshoot wireless, security, switching, and other various network-related issues • Strong knowledge of networking principles and technologies, including LAN, WAN, and VPN • Knowledge of network technologies, ideally with hands on exposure with both Wired and Wireless technologies • Knowledge of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. • Experience of using Cloud monitoring tools • Effectively communicate with customers regarding technical issues and customer service inquiries, both orally and in writing. • Experience across multiple sectors • Flexible & a willingness to embrace change • Desire to learn new technologies & skills • Work with colleagues and our client's teams to diagnose and resolve critical, escalated issues. • Proficiency in designing and managing server infrastructure (Windows/Linux) • Experience or knowledge of virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure) • Familiarity with security best practices and experience in implementing and managing security measures • Strong troubleshooting and problem-solving skills • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams • Outstanding English language written and verbal communication skills and comprehension. • Outstanding customer service skills. • You must be eligible for SC Clearance. • Willing to work unsociable hours to support on-going projects, migrations and implementations.

Benefits

• Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more • Private medical cover for you and your spouse/partner, offered via Vitality • Discretionary bonus based on a blend of personal and company performance • Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays • Electric Vehicle leasing with salary sacrifice • Contributed Pension Scheme • Death in service cover • Hybrid Working – UBDS Group offers a flexible working environment to help enable you to operate at your maximum regardless of your location. With offices in London & Manchester we offer a culture that is focussed on outcomes and giving you a work life balance but at that same time creating and driving a culture of inclusivity and togetherness