Senior Technical Account Manager - EMEA
June 13
🏢 In-office - London
Description
• As a Senior Technical Account Manager you are someone who can build key customer technical and business relationships, enable customers to fully utilize the Transmit platform to drive customer adoption and success. You will use your extensive leadership experience, deep technical and problem-solving skills to partner with other internal Transmit teams to deliver a world-class customer experience.
Requirements
• Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions • Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred. • Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal • A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills, demonstrated experience is a plus • Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys). • Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks • Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit • Strong communication/presentation skills within all levels of management • Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams. • Strong organizational skills and the ability manage competing priorities with minimal supervision • Agility to adapt to quickly changing technical, business and market needs • Willingness to travel as needed to support customer engagements in EMEA (up to once a month)
Benefits
• Competitive salary. • Comprehensive benefits package including health, dental, and vision insurance. • Dynamic and collaborative work environment with a focus on innovation. • Flexible work arrangements and remote work options.
Apply Now