Strategic Solution Engineer- UK

September 6

Apply Now

Receive Emails with Similar Jobs

Talkdesk

WebsiteLinkedInAll Job Openings

Experience. A better way.

Call Center Software • Computer Software • Technology • Customer Experience • Innovation

1001 - 5000

💰 $230M Series D on 2021-08

Description

•The Solutions Engineer is an expert who understands customer-specific needs to provide business-driven consulting to prospective and existing customers. •SE’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates, clearly differentiating our solutions from the competition. •This Solutions Engineer is regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry. •Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. •The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

Requirements

•Deeply understands the dynamics of CCaaS and possesses a solid understanding of the Contact Center space •Demonstrates an exceptional level of internal and external customer responsiveness •Exhibits exceptional cross-team collaboration and internal customer support •Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners •Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings) •Possesses superior presentation skills, both virtual and live within a “tell show tell” format •Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy •Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness •Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance •Exhibits strong teamwork skills and ability to act as a strategic partner to the client and account team •Meets weekly with direct manager in order to review pending priorities, reflect on recent accomplishments and how to overcome challenges •Proficiency in using hosted contact center applications •Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)