Smarsh
Smarsh enables organizations to manage the risk and uncover the value within their communications data.
cloud-based solutions • data-leak prevention • risk-based surveillance • information governance solutions • digital communications compliance
1001 - 5000
Strategic Senior Customer Success Manager
April 5
🔄 Hybrid – London
Smarsh
Smarsh enables organizations to manage the risk and uncover the value within their communications data.
cloud-based solutions • data-leak prevention • risk-based surveillance • information governance solutions • digital communications compliance
1001 - 5000
Description
• Delivering customer outcomes to top enterprise accounts • Managing customer adoption and growth, health, governance, and retention • Establishing and maintaining senior executive relationships • Developing long-term strategic account plans • Leading meetings and negotiations • Ensuring customer issues are resolved in a timely manner • Adhering to defined CSM processes, metrics, and tools • Providing feedback and coaching to the Customer success team
Requirements
• 10+ years' experience in customer-facing role • BA/BS degree in business/technology or equivalent experience and 5+ years in customer success • Understanding of B2B and/or SaaS environments • Strong communication skills • Ability to understand and solve complex problems • Proficiency in tools like Salesforce, Gainsight, and Jira
Benefits
• Competitive salary • Full benefits package including medical, dental, and vision • 401(k) retirement plan with company match • Paid time off and holidays • Employee assistance program
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