Ometria
Ometria is a customer data and marketing platform that helps retailers create personalized experiences customers love.
Ecommerce marketing • Customer insight • Online Retail • Single customer view • SaaS
51 - 200
Customer Success Manager
April 5
🔄 Hybrid – London
Ometria
Ometria is a customer data and marketing platform that helps retailers create personalized experiences customers love.
Ecommerce marketing • Customer insight • Online Retail • Single customer view • SaaS
51 - 200
Description
• Delivering value and success for clients • Nurturing client adoption • Ensuring maximum client satisfaction • Enabling revenue growth for retail businesses • Own end-to-end commercial negotiations • Develop key stakeholder champions in accounts • Deliver timely and accurate commercial forecasting • Set and deliver on customer expectations • Pre-empt customer escalations and challenges • Drive strategic customer adoption • Become a retail expert and deliver strategic guidance
Requirements
• Relevant experience managing clients within a SaaS environment • Excellent communicator • First-class customer success skills • Data literate • Organized and able to work under pressure • Proactive learner • Prioritization skills • Commercially driven
Benefits
• Remote flexible position • Opportunity to work from home • Chance to come together at least once a week with the team • Join award-winning team • Empower clients to deliver amazing customer experiences • Fastest route to sustainable growth • Increase customer loyalty and CRM revenue • Create personalized marketing messages • Trusted by fastest growing retail brands • Raised $75m from leading venture capital funds
Apply Now