Narvar
Simplify the everyday lives of consumers.
retail • post-purchase • returns • logistics • supply chain
201 - 500
Enterprise Customer Success Manager
April 5
🔄 Hybrid – London
Narvar
Simplify the everyday lives of consumers.
retail • post-purchase • returns • logistics • supply chain
201 - 500
Description
• We are hiring a Enterprise Customer Success Manager to help scale our customer base • Self-motivated, scrappy, and willing to learn and take action • Work with amazing Customer Success team • Success in this position becomes a building block to a career path as a Director of CS and beyond
Requirements
• BA/ BS degree required • Minimum of 5+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts • Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail • Influence product, success, support, and sales teams to get things done • Enjoy working in a fast-paced environment and have strong project management and communication skills • Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence • Articulate the value proposition of a technology platform to meet client needs • Comfortable collaborating with both technical and business teams • Domain knowledge of retail, e-commerce, or logistics is a must • Previous start-up experience strongly preferred
Benefits
• Own the health and success of your customers from go-live through to renewal and expansion • Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy • Use data insights to track client health, and forecast and mitigate risk of churn • Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers • Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently • Contribute to the scalability of the customer success team through documentation and process optimization
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