Senior Client Operations Analyst

August 17

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Salary Finance

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We partner with employers to offer benefits that help employees around the world become financially healthier & happier

Employee Benefits • Financial Health • Alternative Lending • Responsible Lending • Financial Wellbeing

201 - 500

Description

• Ownership of key operational processes, including but not limited to employer setup & configuration, validations and payment processes. • Responsible for calculating KPI metrics and assisting the team in achieving these KPIs to enable the business to track performance and make data driven decisions to what we innovate next. • Creating reports to monitor and drive our client operations performance. • Monitoring and controlling how processes perform and communicating results to applicable stakeholders. • Working with teams across the business to ensure that our client operations are delivering the best possible outcome for all stakeholders. • Investigating and communicating effectively any problems with the platforms or processes to applicable team members to ensure business continuity. • Thinking of ways to constantly improve our back-end operations and working with different teams to reach improvement objectives. • Contributing to the success of the Operations team by not only executing core duties, but by using experience to impact how our products perform. • Present Client Operations performance metrics at regular team stand ups.

Requirements

• Previous experience in Client Operations within the financial services sector • Comfortable working within an Operations team, troubleshooting and resolving operational issues identified or raised by customers, clients and other departments • Strong interpersonal skills with the ability to work collaboratively with diverse teams and functions • Excellent time management skills with a track record of successfully and accurately producing reports from large data sets • Foundational knowledge of financial regulations and compliance. Good knowledge of FCA is a plus • Excellent analytical and problem-solving skills as well as the ability to identify trends using data • Great communicator, both verbal and written. Experience working with remote teams is a plus.

Benefits

• Company bonus scheme 💰 • 25 days holiday with an extra day off on your birthday 🎂 • Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up 🏠 • Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸 • Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶 • Great career development in a fast paced environment 🚀 • Regular company socials (post covid, although we've got quite good at virtual ones too!) • Volunteer days as part of our CSR program 🤝 • More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭