Peloton Interactive
Motivation that moves you.
Fitness • Networked fitness • Android • Cycling • Hardware
5001 - 10000
Associate Account Executive
September 10
🏢 In-office - London
Peloton Interactive
Motivation that moves you.
Fitness • Networked fitness • Android • Cycling • Hardware
5001 - 10000
Description
•Provide reactive and proactive account support to clients and partners that require service and general assistance following hardware purchases •Implement and own our Commercial ordering and support processes with our International Team •Coordinate troubleshooting, and general support across all lines of business with clients and third parties to drive desired outcomes •Support training and sales capabilities of 3rd party retail partners at store level in the UK. •Build Strong relationships with both internal and external stakeholders and ensure the perfect execution of the international sales plan. •Update and maintain records of commercial client details for measuring individual and team performance, ensuring full resolution and follow up, and documenting team processes •Focus on achieving important Commercial Support key performance indicators such as first reply time, full resolution time, and CSAT among others •Proactively seek more effect processes/procedures to benefit that of the business and our customers •Manage communications with internal/external customers to inform them of order statuses •Ensure GDPR compliance •Attend and contribute collaboratively to regularly scheduled and special team meetings
Requirements
•1-2 Year(s) in a customer support or sales role with proven consistent success •Self-motivated and driven individual who thrives in a fast-paced, dynamic environment •An awesome communicator and partner, capable of working across the commercial team to analyse and solve problems •Ability to maintain multiple projects and meet deadlines •Ability to work with multiple stakeholders and small, agile teams •A versatile professional who enjoys varied work across numerous ticket types •Knowledge of Google applications and Salesforce lighting is an advantage •German language is advantageous but not essential
Apply Now
