NICE
Make experiences flow.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
5001 - 10000
Technical Account Manager
12 hours ago
🏢 In-office - London
NICE
Make experiences flow.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
5001 - 10000
Description
• After key NICE CX customers have purchased and implemented products, the TAM team takes ownership. • TAM engages with customers before they go live to ensure success. • Responsible for resolving complex problems and providing excellent service to key accounts. • Interaction with customers via phone, email, chat, and WebEx, with some travel. • Work both independently and with sales and other teams for customer success.
Requirements
• 6+ years in a Technical/Service role in software, telecommunications or in customer service • Demonstrated technical problem solving proficiency • Excellent analytical and advanced troubleshooting skills with end-users/customers • Excellent customer service and communication skills, both verbal and written • Ability to multitask and work well in a fast-paced environment • Proficient in Microsoft Office applications • Able to work with little supervision and complete projects • Working technical knowledge of contact center software/design/functionality • Demonstrated experience in a fast paced environment and meeting customer time constraints • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport • Advantage if you have TCP/IP networking knowledge and VoIP technology exposure • Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP) • Solid understanding of TCP/IP and internet fundamentals • Extensive software, telecommunications and IP Telephony experience • Competent in database and SQL concepts and scripting
Benefits
• Learn more about the • Join an ever-growing, market-disrupting, global company. • Opportunities across multiple roles, disciplines, domains, and locations. • Passionate, innovative, and exciting work environment.
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