Ben
From work benefits to benefits that work.
Benefits Administration • Flexible Benefits • Employee Benefits
51 - 200
Technical Account Manager
September 10
🏢 In-office - London
Ben
From work benefits to benefits that work.
Benefits Administration • Flexible Benefits • Employee Benefits
51 - 200
Description
• This role requires a combination of technical expertise, customer relationship management, and collaboration to deliver exceptional support to our customers. • Build cross-functional relationships with product, engineering and success teams to ensure issue resolution. • Provide world-class support by taking ownership of customer issues end-to-end from initial contact to resolution. • Be the voice of the customer, handling complex queries and managing external stakeholders. • Identify improvements to customer configuration and ensure customer satisfaction. • Look after complex and strategic accounts, solving their technical queries. • Handle, analyze and manipulate customer data while maintaining security policies.
Requirements
• Strong technical knowledge, problem-solving, and troubleshooting skills, especially relating to SaaS software technology and databases • Experience working with and an understanding of Integrations and APIs • Excellent customer service skills and confidence in front of clients • Excellent attention to detail is a must • Proof and experience in a technical role ideally in a scaling environment • Excellent verbal and written communication skills with a structured approach • Great knowledge of software tools, experienced in using Google Suite, sheets, Excel, and exposure to BI tools/SQL • Ability to work in a dynamic and fast-paced environment • Good understanding of information security and its application to sensitive customer data (GDPR)
Benefits
• Competitive base salary and equity, so you own what you build • £100 monthly personal Ben Balance for whatever works for you, increasing by £50 for each year of service until you reach £250 • £500 annual Learning & Personal Development Ben Balance plus 3 days paid study leave a year to support you with your professional development • £500 work from home set up allowance, which you can put towards your home office • Weekly lunch provided in office to spend quality time with the team • 28 days of holidays a year plus bank holidays, with options to swap for days of celebration • Option to buy or sell 5 days per year, increasing to 30 days at your 3rd year of service • Enhanced parental leave and workplace nursery scheme to support childcare costs • Comprehensive and tailored mental health support through a leading provider • Access to a Gympass membership • Comprehensive Private Medical Insurance • Team activities with quarterly social budgets and company-wide events • Flexible working - we're serious about life/work balance
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