Portfolio Customer Success Lead
September 5
🏢 In-office - London
Description
•Manage a team of high-performing EMEA Portfolio CSMs •Guide, mentor, and advise your team in managing strategic customer interactions and projects including renewals, maturity models, and workflow consultations •Work across geographies and achieve global team KPIs •Responsible for various playbooks to find successful plays for our customers •Partner cross-functionally to align on the customer journey •Build executive relationships with customers and handle any escalations •Work with Customer Success leadership to drive feedback
Requirements
•3+ years of experience people managing customer-facing teams in a SaaS environment •3+ years working with a scaled, pooled, or large book of customers across various lifecycle stages •Strong operational discipline with an analytical, data-based, and process-oriented mindset and approach •Ability to coach, mentor, and guide team members toward the highest results •Adaptable, creative, and innovative in your outreach to customers and team •Experience being a relationship and business builder with a proven track record of doing this with customers and internal groups •Excellent communication skills along with an ability to work cross-functionally
Benefits
•Competitive equity package •Health insurance for you and your family •Corporate pension plan •Lunch, snacks and drinks provided in the office •Wellbeing benefit and WFH equipment allowance •Annual learning and development allowance to grow your skills and career •Opportunity to work for a globally diverse team
Apply Now
