Client Success Team Lead - DCEE

July 31

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Mintel

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Experts in what consumers want and why.

Market research • consumer research • market intelligence • competitive intelligence • consumer trends

1001 - 5000

Description

• Coach and mentor a small team. • Support the continued high retention rate of Mintel subscription clients. • Maintain best-in-class levels of service through the client lifecycle. • Manage a team alongside individual contributor responsibilities. • Motivate, mentor, and develop Client Success Managers. • Active role in recruitment and onboarding of new team members. • Responsible for team performance reviews in partnership with VPs. • Function as a client advocate in internal discussions. • Ensure all CSMs are achieving KPI to maximise portfolio success. • Manage the teams portfolio priorities and liaison with sales peers. • Translate client usage and feedback into actionable insights.

Requirements

• 2 years’+ experience gained in a B2B research environment. • A passion and knowledge for the world of FMCG/Professional Services is also highly desirable. • A track record of delivering value to complex clients with large employee bases. • Understanding of value drivers in recurring revenue business models. • Passion for driving revenue and growth. • Highly developed analytical skills, able to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion. • Experience of mentoring people. • Advanced standard in the use of Microsoft Excel and PowerPoint. • Proven organisational skills and ability to multitask and prioritise/manage a heavy work flow. • A solution-driven and results-focused attitude. • Flexibility to travel regularly within the region to meet with clients. • Fluency in written and spoken English and German, with first class communication skills.