Attractions/Operations Team Leader

June 3

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KidZania London

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***KidZania London is CLOSED until further notice.***

Children's Educational Entertainment Company

51 - 200

Description

• Working closely with the Manager, you will continually be looking for ways to maximise team development, customer service, experience and help implement customer service standards and procedures • Liaising across all departments to highlight visitor feedback/ issues which need addressing. Support in conflict resolution. • Motivate and coach your team and the wider Host team on a daily basis • Assisting with team members’ timesheets and making sure they are accurately submitted on time • Lead on ongoing coaching an learning, training and development, setting targets whilst overseeing the training for all reportees. Conduct weekly coaching and assessments to ensure employees are given regular performance feedback to ensure standards remain high. • Assist with recruitment activities including; assessment centres, interviews and inductions • Ensure all employee records are kept up to date and log incidences for Human Resources and data for the administrative and operative area payroll (schedules, holiday, post changes, leaves, absenteeism etc.) • Champion Health and Safety and Safeguarding for Children across the whole business and ensure all employees are trained to execute emergency procedures. • Alongside the Resource Planner, manage the holiday for Hosts ensuring all holiday is taken in a timely manner in accordance with the resourcing needs of the business. • Responsibility for complying with company policy concerning, safeguarding for children, health, safety and security of themselves and others and must ensure that they do not endanger others by their acts or omissions.

Requirements

• Experience in a similar role in either retail, attraction park, entertainment, leisure or hospitality business. Experience in photography sales and admissions is desirable. • Experienced in rostering or resource planning, aware of payroll processes and a good understanding of holiday accrual • Excellent problem-solving skills with a delivery/target focus and ability to maintain high attention to detail whilst driving efficiencies • Ability to work through complex issues and to work effectively in a busy and fast-paced environment. • Personal credibility, excellent interpersonal skills, ability to forge and strengthen relationships/rapport quickly • Demonstratable experience of and understanding visitor management and control • Proficient with Microsoft Office Packages, especially excel • Excellent communication and attention to detail • Solution focused, uses initiative, and has a proactive approach to work • Proactive and a great team player who is very friendly and personable. • Continuous improvement mindset, positive attitude and resilience. • Creative and able to think outside of the box. • Passionate about education and our future generation. • Experience in managing relationships with public and third parties, more broadly, fairly and with respect, without stereotyping or bias.

Benefits

• 25 days annual leave, plus recognised Bank Holiday • Employee Assistance Programme - A 24-hour telephone and online service for specialist advice and counselling services. This service is available 24 hours a day, 365 days a year. • Training and Career Development opportunities • Company Pension Scheme • 50% Discount on food in KidZania and subsidised hot drinks • Westfield Discounts • Free and Discounted KidZania Tickets • 25% Discount in our retail shop and KidZania Birthday Parties • 60% Discount in our internal food and beverage outlets • 20% Discount at Hilton Kensington stays • + more such as discounts to Red Letter Days, Buy a Gift