Senior Salesforce Engineer

June 23

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intercom Inc,.

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In 1982, Intercom was established by 2 founders, IT engineer and registered accountant to develop PC-based advanced communication software$1. .$1

51 - 200

Description

• Design scalable and high-performance Salesforce solutions that align with business objectives and technical requirements. • Lead technical architecture discussions and decisions, ensuring solutions are scalable, maintainable, and integrate seamlessly with existing systems. • Hands-on experience on Apex, Lightning Components,LWC and other Salesforce programming languages. • Customize Salesforce applications by custom objects, fields, record types, page layouts, validation rules, and flows. • Work closely with the Platform Architecture team and Integrate Salesforce with other enterprise systems and third-party applications using RESTful and SOAP APIs. • Provide technical leadership and guidance to a team of Salesforce developers and consultants. • Mentor junior team members, conduct code reviews, and ensure adherence to Salesforce best practices and coding standards. • Troubleshoot and resolve issues related to Salesforce configuration, customization, and integrations. • Provide ongoing support and maintenance, including monitoring system performance and ensuring data integrity and security. • Create, refresh sandboxes and perform data loads into the sandboxes as needed. • Be able to gather necessary requirements from business stakeholders when needed. • Provide support on our Salesforce Tier 1 team with issues. • Independently review requests and troubleshoot issues to understand technical deficiencies of the systems, define root causes, and implement proactive resolution. • Be able to work independently and be self-sufficient to go back to the business to gather more information when required. • Partner with Business Systems Analysts and Admins to debug and diagnose complex defects, conduct root cause analysis, and make resolution recommendations.

Requirements

• Extensive experience with in Salesforce development, including Lightning Components, Apex, Visualforce, SOQL, and SOSL • Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs. • In-depth knowledge of Salesforce platform capabilities, including configuration, customization, security model, data model, and declarative automation tools (e.g., Process Builder, Workflows, Flows) • Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent) are highly desirable. • Proficiency in Salesforce customization, configuration, flows, APEX,Integration and data management. • Strong analytical and problem-solving abilities to understand and address complex business requirements • Experience with Salesforce Administration including an emphasis on Sales Cloud • Experience with 3rd party tools such as Outreach, LeanData, Clari, Gong, Zoominfo, Zuora, Stripe, Ironclad, Docusign, and etc. • Experience with source control tools such as Gitlab, GitHub, GearSet. Experience with agile methodologies, CI/CD automation, and release management tools. • Experience in maintaining data hygiene of a CRM utilizing Data Loader and/or Demand Tools.

Benefits

• Competitive salary and equity in a fast-growing start-up • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen • Regular compensation reviews - we reward great work • Pension scheme & match up to 4% • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents • Open vacation policy and flexible holidays so you can take time off when you need it • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones • MacBooks are our standard, but we also offer Windows for certain roles when needed.